![]() the file cannot be opened, it is either damaged or.blah blah."Ĭan you please assist, investigate and/or tell me specifically - what I have to do, in order to gain access to my files - as a paying customer of your otherwise marvellous products. Issue with Adobe Acrobat: When I try opening th epdf file, a modal pops up with the generic text that: ". I seems to simply ignore my request, after I click 'Ok' to opening the file in the dialogue box, which in it self is odd. Issue with InDesign: When I try opening the files (tried all possible ways one can open files) - I don't get an error massage. I feel I have been made hostage - not able to open an existing, important document - nor can I access the pdf. I can't even open the exported pdf version of the document in case I wanted to re-create the entire thing from skratch.Īs I read all over online and also in this forum - it is not a small hassle - but a rather epic fail from Adobe, it seems. Customers can take advantage of the following deals: In the U.S. Not the indd files nor the exported idml either. Adobe CC costs 599.88 / 596.33 a year if bought directly from Adobe (on the annual prepaid plan). I have the latest version of InDesign 2021 - and I can not open my old files from 2018. Free download Adobe InDesign CC 2022 for macOS. Compare folder structure, check for reasonable file sizes. Right click the header row to show sizes if missing. Use tree view (Cmd+3) Alt+click the tree triangle for recursive expand. Use it to create publications, books, and types of print and layout projects. Ensure to back up your folders as resetting preferences removes all the custom settings and InDesign launches with default settings. In Finder: Right click the icon, then Show Package Contents. Adobe InDesign is the industry-leading layout and page design software for print and digital media. Preferences folder permissions Approximate troubleshooting time: 4 mins. Before you check the system requirements, ensure that your operating system ( Windows or macOS ) and InDesign are up to date. It doesn't work, and since the previous Q/response have been made more than a year ago, I expect the issue to have been fixed by Adobe since then. Right-click InDesign in the Start menu and select Run as Administrator. Share Publish Extend InDesign Troubleshooting Your computer must meet the minimum technical specifications outlined below to run and use InDesign.
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